Refund policy
Return and Refund Policy
At AUBARBAR, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process. Please read our Return and Refund Policy below for details on how to proceed.
1. Return Policy
We accept returns for unworn, unused, and undamaged items within 30 days from the date of purchase. To be eligible for a return, the following conditions must be met:
- The item must be in its original condition, with tags attached and in the original packaging.
- The item should not have been worn, washed, or damaged in any way.
- You must have proof of purchase (e.g., order confirmation or receipt).
If the above criteria are met, please contact our customer support team at support@aubarbar.com to initiate your return. You will be provided with return instructions and the return address.
2. Refund Policy
Once we receive and inspect the returned item, we will notify you via email about the status of your refund. If your return is approved, we will process the refund to your original payment method. Please note that the processing time for refunds may vary depending on your payment provider.
- Refunds are typically processed within 5-10 business days after we receive the returned item.
- Shipping fees are non-refundable, and the cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item or damaged goods).
3. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired product.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@aubarbar.com with photos of the damage and your order details. We will provide you with a prepaid return label and either send you a replacement or issue a full refund, depending on your preference.
5. Sale and Clearance Items
Please note that items purchased on sale or during clearance events are final and cannot be returned or refunded, except in the case of defective or damaged goods.
6. How to Return an Item
To return an item, follow these simple steps:
- Contact us at support@aubarbar.com within 30 days of receiving your order to request a return authorization.
- Provide your order number and the reason for the return.
- Pack the item securely in its original packaging, ensuring it is in the condition required for return.
- Ship the item to the return address provided by our customer support team.
- Once we receive the returned item, we will process your refund or replacement as soon as possible.
7. International Returns
For international orders, the customer is responsible for return shipping fees. Please note that any customs duties or taxes associated with the return are the responsibility of the customer.
8. Late or Missing Refunds
If you haven’t received a refund after the processing time has passed, please check your bank account or contact your payment provider. If you still haven’t received your refund, please contact us at support@aubarbar.com.
9. Customer Satisfaction
We value your satisfaction and want to ensure that your shopping experience with AUBARBAR is positive. If you have any questions or concerns about our Return and Refund Policy, or if you need assistance with a return, please don’t hesitate to reach out to us. Our customer support team is happy to help.
